How do I order online?
To make an order online: Choose from the Collections on the Homepage under the relevant Category, Men & Womens Hats, Kids Hats, Towels, Sale or Gift Cards and the drop down menu will appear - click on the Category you wish to view. You may choose your desired Colour, Size, Qty and then Select "Add to Cart" or if you wish to send the Item as a Gift, Click on "Send as E-Gift". Once you have completed your shopping, Click on the Cart in the Top Right Hand corner and Checkout. Fill in all Relevant Details and you will be re-directed to our Payment Gateway.
What is Send as e-Gift?
A wonderful idea for Birthdays, Christmas or just to say Thank you. It is a virtual Gift Card and it will be sent to your loved one in the format of an Email or you may print it out and put it in a card. You may select the Terry or Towel you think they would like, and then before it is sent to them, they are able to login in and change the Colour or Size. It saves the hassle of getting the Incorrect Size or Colour but you are still giving them the Gift!
Can I modify or Cancel an Order?
If you contact us quickly, we will be able to modify or cancel your order. If it is too late, we advise you to place another order and if you were wishing to cancel the order, we do offer Refunds and you can take the option of re-purchasing your preferred Colour or Size.
Do you Ship Internationally?
Yes! We do. Shipping Charges are calculated upon Checkout for the relevant Country.
We are NOT responsible for any Duties or Taxes that are applied to your Country when receiving your Order.
PLEASE NOTE: All UK Orders are charged VAT upon collection. We are not responsible for this charge.
What are my Payment Options?
We accept, MasterCard, Visa, After Pay or PayPal. You do not need an account for PayPal. You can use your Credit Card or Savings Account. We DO NOT offer payments via cheque, cash or COD.
How long will it take for you to Dispatch my Item?
We aim to dispatch all Orders received before 1pm, the same day, otherwise it will be dispatched the next Business Day.
How do I track my Order?
We send all Domestic Parcels via Australia Post E-Parcel and Australia Post Express. You will be given an automated update with Tracking Information, once your Order is dispatched from our Warehouse.
Do you ship to PO Box's?
Yes we do!
What if I receive a Faulty or Incorrect Item?
Sometimes, humans make errors and we sincerely do apologise. Please contact customer service at firstname.lastname@example.org and send any images of the item(s) - incorrect item or if faulty and we will be only too happy to assist.
Do you Exchange Items?
Yes, we do Exchange, however, to avoid disappointment in not getting your preferred colour or size, we suggest you to purchase a seperate order and return the item that you would like to exchange.
Who is responsible for the "Return Postage"?
YOU, the Customer and NOT The Terry Australia.
Do you offer Embroidery?
Yes we do. We have a minimum of 20 Hats and we can organise a Quote for you. Our turnaround time is: 2-3 Weeks. If you are needing under 20 or you are in a hurry for Embroidery, please check this link to find your closest Embroidery Store, and we will send your hats directly to the store for you upon purchase or you may take them to the Embroidery Store yourself.
Who is responsible for organising the Embroidery?
The Terry Australia is not responsible for organising the Embroidery if you use one of the stores listed. You need to deal directly with the store of your choice. If you have approved the Quote that we send you for 20 or more hats through our Embroiderer, we will organise the Embroidery for you.
Why is there a Freight Charge on my Custom Order?
All Special Orders of Embroidery Logos are sent away to be done and then they are dispatched once completed by Courier.