Returns + Exchanges Policy

Returns + Exchanges

We want you to love your Terry.

If you're not completely happy with your purchase, you can request a return or exchange within 30 days of receiving your order.

To start a return or exchange, simply visit our Start a Return + Exchange page, locate your order and submit your request.

Once we've received your request, we'll email you with the next steps, including return instructions if your request is eligible.

Return Conditions

To be eligible for a refund or exchange:

  • Your return request must be submitted within 30 days of receiving your order.
  • Items must be returned in their original condition and packaging where possible.
  • Items must be unworn, unwashed and have all original tags attached.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Unless your item is faulty or we have sent you the incorrect item, customers are responsible for the cost of return postage. Original shipping charges are non-refundable.

Refunds

Once your returned item has been received and inspected, we'll process your refund to the original payment method and send you a confirmation email.

Please allow 2–3 business days for your refund to be processed. Depending on your financial institution, it may take a little longer for the funds to appear in your account.

Bundles

Bundle pricing is based on the number of full-price hats in your bundle. Adult and kids bundles are treated separately.

Exchanges: You're welcome to exchange any hat in a bundle for a different size or colour, subject to availability. The bundle price stays the same.

Returns: If you return part of a bundle, the hats you keep are re-priced at the bundle saving for that number of hats (or full price if you keep one), and the difference is deducted from your refund.

Example: if you buy a 4-hat bundle and return one, the 3 hats you keep are re-priced at the 3-hat bundle price, and your refund is the difference between the two.

Clearance Items

Clearance items are final sale and cannot be returned or exchanged unless they are faulty or incorrectly supplied.

Your Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights if an item is faulty or not as described.

Need Help?

If you have any questions, please contact us at sales@theterryaustralia.com.au and we'll be happy to help.