RETURNS

The Terry Australia offers a simple Return Procedure. We offer a 30 Day Return Policy from the Date of your Invoice. We strongly believe, every customer should be happy with their purchase. 

Our Return Guidelines:

As long as:

• It is within 30 Days from the Date of your Invoice.
• The Original Tags MUST be attached to your item/s.
• Your Product is not Washed or Worn.
• Your Item is not a Sale Item, as they are NON-refundable

Please NB: If you Order is returned and it does not meet the above guidelines, we will NOT issue a Refund.

*Original Postage will NOT be refunded.

 To Make a Return/Exchange simply:

Go to: Online Returns and Fill in your Order No & Email address

OR 

Print off a Return Form and send your Return/Exchange to us

YOU, the Customer, are responsible for the Return Postage, NOT The Terry Australia. Returns will NOT be accepted if you "Return to Sender" and you will be charged an additional Re-Postage Fee if this occurs.

Please send all Returns/Exchanges to:

THE TERRY AUSTRALIA
PO BOX 1607 
KINGSCLIFF NSW 2487 
AUSTRALIA

Exchanges

An Exchange Service is offered, but as you maybe left disappointed by not getting the Item(s) you wish for by the time your Return is sent and received, we therefore suggest you to secure your Item(s) that you wish to Exchange, by placing another order through our Website. If however, you are happy to wait after posting your Exchange, you will be sent an Invoice for $9.95 for your Exchange request to be sent.

Sale Items

Please choose carefully, as Sale Items are non-refundable.

Shipping Costs

Original Shipping Cost is non-refundable. Shipping Costs for your Return for Refund, is by you, the Customer and NOT The Terry Australia.

Refund Process

Once your Return has been received, you will be refunded by the Payment Method of the Original Order and notified by Email. All Refunds take 3-5 Business Days to be processed.

PLEASE NOTE: OUR WAREHOUSE/OFFICE WILL BE CLOSED FROM:

MONDAY 20TH JANUARY THROUGH TO TUESDAY 28TH JANUARY AS WE ARE RE-LOCATING.

The Terry Australia delivers within Australia, using Standard Australia Post E-Parcel. Orders placed on a Weekend or Public Holiday will be processed the next Business Day. Business Days are Monday to Friday, excluding New South Wales Public Holidays.

You will have the option upon Tracking, if you wish your parcel to be left in a Safe Place if the premises is unoccupied upon Delivery.

A valid street address, suburb, state, postcode and phone number must be included upon checkout, to ensure the quick arrival of your item(s). The Terry Australia will not be held responsible for any missing or incorrect information supplied by the Customer and the Customer will be charged the cost for a re-delivery. 

FREE DELIVERY ON ORDERS WITHIN AUSTRALIA OVER $100.00

DELIVERY COSTS & TIMES

Australian Standard e-Parcel Delivery

• Australian Standard E-Parcel Delivery is a Flat Fee of $9.95 for all Australian Retail Internet Order under $100.00

All Orders received by 11am, will be dispatched that same day. This may vary due to high volume orders on any given day. All orders received after 11am, will dispatched the next business day.

**Deliveries to WA & NT, can sometimes take up to 6-12 days for delivery from when the order is dispatched. This is beyond our control.

International Standard e-Parcel Delivery

All Orders received by 11am, will be dispatched that same day. This may vary due to high volume orders on any given day. All orders received after 11am, will dispatched the next business day.

• Overseas Customers are liable for any relevant Custom Charges, Duties or Tariffs for their Country.
• PLEASE NOTE: ALL UK Orders are being charged VAT on entry to the UK. The Terry Australia is NOT responsible for this charge. In order to release your package, you will need to pay the VAT directly to Royal Mail upon collection.
• If you have not received your Order, please Phone Royal Mail Customer Service on: 034 5774 0740
• To Track Items going to the UK, please go to: Royal Mail enter your Tracking No. to get the latest updates on your Order.